Customer's Horrendous Petty Action Is A Retail Horror Story For The Ages

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mattstaff
Apr 28, 2019 1:00 PM EDT

This goes right in the Hall of Fame for Customer Service Horror Stories. My god. This woman sounds like an absolute, self-concerned nightmare. Can you imagine being stuck in the middle of a conversation with this person? Um, no thank you. 

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    Text - What is the pettiest action you have ever seen taken by a customer because they did not get what they wanted? Joe Nevin, lives in Sarasota FL Resident (2011-present) Answered Apr 2 This actually happened to my ex-wife Sarah not me, back about 15 years ago when we were still together. It was absolutely the worst retail horror story I had ever heard, so judge for yourself.
    via Quora
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    Text - At the time Sarah was a manager at a Blockbuster video store in PA. It was almost 11pm on a weekday night, with the store scheduled to close at either 11 or 12. A woman comes in with a 4 year old little boy, and as soon as she entered the store, came to the counter and asked my wife if her little boy could use the restroom. Now the first thing that popped into my head was why was this woman dragging a small child to the video store well past his bedtime. Be that as it may, Sarah
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  • 03
    Text - explained that Blockbuster had a corporate policy that only employees could use the restrooms. Turns out a year or so before a customer at a store elsewhere in the US asked to use the bathroom, then hung himself in there, thus the altered corporate policy. The woman had this explained to her, and was told she could use the restroom in the pizza place next door without any problem, but she was in a hurry and with a huff, walked off to find video.
    via Quora
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    Text - Several minutes went by when another customer came up to the checkout area and let my wife knowing there was a little boy going to the bathroom in a corner at the back of the store. Horrified, she went to the back of the store, only to find this woman holding the boy's hand and encouraging him, while he had his pants around his ankles and was taking a dump the floor. All Sarah could think to say is, "What are you doing?" to the mother, who replied with this chilling statement. "I'm
    via Quora
  • 05
    Text - teaching him what to do when you get bad customer service and people are rude by not letting you use their bathroom." Flabbergasted, Sarah walked back to the front of the store to call the police, but by the time they arrived the woman had gotten into her car and driven away. I always wondered how much therapy that little boy needed in later years, with a mother like that! 21.7k views View Upvoters Upvote 133 Share Ooo
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customer service FAIL retail petty messed up
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